WC Iowa News

We have a full time position available immediately for an Operation Specialist in our Guthrie Center office. We’re seeking a friendly and confident team player to join our independent, employee-owned bank. Guthrie County State Bank is fully invested in our community and our team members are encouraged to volunteer and support causes that are important to them. This full position offers an excellent benefits package. Please review the full job description below. If you meet the requirements, please email your resume and cover letter to Jamie Patrick at j.patrick@gcsbank.com

Position Title:           Operations Specialist – Full Time

Reports To:                EVP & Cashier and/or Vice President/Branch Manager

Position Purpose:

To perform customer file maintenance and administer system data changes in accordance with the organization’s Mission Statement and Core Values.  Additional responsibilities include operating a teller window and other operational activities.

Essential Functions, Typical Tasks and Performance Expectations:

I. Function: Maintain customer account system files and operational activities.

A. Typical Tasks:

1. Bookkeeping Reports, COD Checks, and Notices Distribution
2. Non-Post Accounting
3. Stop Payment System Entry and Returns
4. NSF System Entry and Returns
5. Daily Deposit and Loans Maintenance Requests
6. Daily Balancing of GL Reports for each branch, and GCSB Inv Ctr
7. Daily balancing of GLs versus Drawers and Vault
8. Assist with Branch Capture
9. Levy notices
10. Monthly GL Accrual System Changes as requested
11. Enter new account data. Update changes
12. Change escrow amounts as needed
13. Input changes in deposit and loan rates
14. Assist with setup of system security levels for team members
15. Reconcile correspondent bank account.
16. Research customer account activity as needed
17. Make year-end customer TIN number corrections for tax reporting
18. Assist with document imaging of customer deposit, CIP and loan files

B. Performance Meets Satisfactory Expectations When:

1. Data entry errors are minimal as evidenced by customer feedback.
2. Performance Plan goals are met within acceptable tolerances.
3. Reconcile correspondent bank account
4. Regulatory exams are satisfactory.
5. Customer feedback is positive. Defined service standards are met.
6. Operational procedures are followed accurately and timely as evidenced by supervisory and audit reviews.

II. Function: Operate teller window on scheduled days.

A.Typical Tasks:

1. Handle all types of paying and receiving transactions (see Personal Banker position description).
2. Answer or back-up answering telephone. Direct or assist callers.
3. Assist co-workers as needed.
4. Performance Meets Satisfactory Expectations When:
5. Customer feedback is positive. Defined service standards are met (i.e., use of names, answering telephone promptly, greeting customers promptly).
6. Feedback from co-workers is satisfactory regarding teamwork.
7. Balancing record falls within acceptable tolerances.
8. Policies and procedures are consistently followed as evidenced by satisfactory supervisory and audit review.
9. No significant losses occur due to failure to follow procedures.
10. Performance Plan goals are met within acceptable tolerances.
11. Adheres to established cash drawer levels.
12. Vault custodian finds minimal errors in the buy/sell process.
13. Required training is completed and competency standards are met.

Experience/Education/Skills:

High school diploma.   Minimum 3 to 5 years bank operations experience.  Basic knowledge of accounting desirable.  Knowledge of and ability to use personal computers and software utilized by bank.

Required Competencies:

1. CUSTOMER/PUBLIC INTERACTIONS – Must be able to provide courteous, personal attention to promote individual customer satisfaction and the public perception and reputation of the organization. Treats the customer at all times with respect even in the most negative of situations.
2. COMMUNICATION METHODS – Must be able to get important points across in the process of accurately completing a transaction to the satisfaction of the customer.
3. CO-WORKER RELATIONSHIPS – Must be able to cooperatively interact with co-workers so as to promote an effective, productive team.
4. PROFESSIONAL/ETHICAL CONDUCT – Must be able to conduct oneself in a manner that promotes trust in the individual and the organization. Responsibility for highly confidential and sensitive information require ethics and professionalism beyond reproach.
5. TIME MANAGEMENT, USE OF WORK TIME – Deadlines are met and customer services are expediently delivered.
6. TECHNOLOGY COMPENTENCY – Must be able to proficiently use the core operating system and the Microsoft Office Suite including Excel, Word and Outlook.

Physical Demands and Work Environment:

Normal office environment.  Saturday rotation.  Extended periods of PC viewing and keyboarding.  Standing may be required for significant periods of time.  Must be able to lift at least 25 lbs.

Original source can be found here.